The failsafe process
for managers who want 
higher performing

Most managers wish their teams were higher performing and think that pressing with more metrics, bigger goals, and more pressure are the only ways that end up getting results… but they aren’t.

If you’ve ever thought, “there’s got to be a better way to motivate my team…” you’re right, there is. It’s learning how to connect with each team member individually and helping them understand what’s expected and empowering them to succeed. The Next-Level  One-on-Ones Course shows you how to do exactly that.


I want a higher performing team!

Introducing the "Next Level One-on-Ones Course"

Who is it for?

This course is for managers struggling to connect with their team and get the results they believe they could have. If you already have a team that’s outperforming your expectations, this course isn’t for you.

How does it work?

You watch the modules, complete the action items, use the provided process, scripts and templates. Ask questions within each module, follow the process, get results.

What does it cost?

You can enroll in The Next Level One-on-Ones course for as little as $199. Want even more tailored coaching and support? Check out our On-Demand + Coaching and Collaborative Cohort programs.

Enroll now

We’ve created “The Next-Level One-on-ones Course” to act as an accelerator for you in your leadership journey.

It’s everything that we've learned and trained our own managers in how to lead their teams, manage priorities, set goals and build trust — without falling the rut of aimless status update conversations.

If you wish your team was more successful and higher performing, then this course is for you.

This course is for...

New Managers

If you're a new manager looking to get off to a strong start with your team, then this is the course for you. You'll learn how to leverage one-on-ones as a time to communicate and set expectations, priorities and goals, as well as how to form a trusting relationship with your team members.

Managers starting one-on-ones

Just getting started with your one-on-ones? You'll learn a step-by-step method you can use to plan, introduce and implement one-on-one meetings that you and your team members actually want to show up for. 


Managers already doing one-on-ones

If you've done one-on-ones with your team in the past but you stopped making the time or they became status updates, this course will teach you how to successfully restart your one-on-ones — and keep them going.  Doing one-on-ones with your team right now but wish they were more valuable? We've got you covered too. 

HR, People Ops and L&D teams

Have you implemented, or are you planning on implementing one-on-ones at your organization? After completing this course you'll walk away knowing how to help your managers strike the right balance between work conversations and developmental conversations so that they can make the most of their one-on-one time with their team member and focus on building trusting relationships. You'll also learn how to help your managers introduce, plan and implement valuable one-on-one meetings. 

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I was struggling to unlock my team's potential...

Enroll now
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My team was underperforming, and I realized it was my fault.

Years ago I was asked to lead a team doing work I had never personally done in an industry I was unfamiliar with. I knew I wasn’t a perfect manager, but I had been leading teams for over 30 years and felt relatively confident that my training and experience would help make it work.

I was wrong. It turned out the team had been through the ringer with their previous boss, and it became abundantly clear that they didn’t trust me. The morale on the team was awful and they had no idea what success was supposed to look like. It didn’t take long for me to realize my “tried and true” management experience was going to be put to the test. Not long after that, I could see I was failing that very test.

I knew drastic change was necessary, but though I had faced almost every professional and relational issue you can imagine, I simply couldn’t find a way to unlock to potential of this team.

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How I moved my head knowledge to practical application and unlocked the power of the team’s potential.

One day one of my team members asked if we could talk. He was struggling to make sense of his laundry list of “priorities” and wanted help clarifying how he could contribute what was vital to our team’s success. 

A switch flipped in my head.

I was reminded of the other times in my career when I thought I had been completely clear with my teams, only to find out they had no idea what they were supposed to be doing. I was embarrassed by my lack of clarity and the confusion I caused my teammate.

That’s when we started down the process that would lead to the foundational philosophies and processes that are built into Uptick and are taught here in “The Next-Level One-on-Ones Course."

After just a couple weeks I saw a dramatic turnaround and this same team member was cranking out work like I’d never seen him do it before. And because he was meeting and exceeding clear expectations, he was happier and much more confident. He was winning!

Naturally, I decided to have these one-on-ones with more people on the team. The crazy part was it kept working with each new person I met with! And though it didn’t happen over night, over time the team started to trust me – believing that I saw it as my job to help them, not to reprimand them and coerce them to produce more work in less time.


What's included?

Six Video Modules

These on-demand video modules teach foundational principles and a step-by-step process to plan, introduce and have effective one-on-one meetings with your teams.

Action-oriented Resources

You’ll get10+ downloadable resources, including scripts for introducing one-on-ones, a roadmap for your first one-on-one, Conversations Guides and more.

Coaching & Support

This isn’t a course you sign up for, work through alone, and burn out on. You’ll get direct access to Chris and Michael Uptick’s Co-founders for coaching & feedback.

Enroll now
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Just added:

Role Specific Conversation Guides

Are you having trouble connecting with the team you manage because  they're doing work you've never personally done? These are your go-to guides for when you want to dig into role-specific conversations with your team. Each guide contains 15+ thought-provoking and conversations starting questions, plus tailored follow up options based on your team member's response.

✔️ New Hire Guide

✔️Remote Team Guide

✔️ Sales Team Guide

✔️Customer Service Team Guide

✔️Marketing Team Guide


We asked course participants to fill out an anonymous survey. Here's what they said...

"[This course] gave me the confidence and skills to hyper charge my one-on-ones."

"This course was clear and organized. It answered questions around the basics and issues that commonly arise for new managers, but also shared best practices which is ultimately what people rely on when something is new."

"There were several pieces that resonated with me.

Building trust, providing clear goals, better understanding of different levels of accountability, and the reality that some individuals may not be in a role they have passion for."

"LOVED the consistency conversation. There were so many really good points that you made. Thank you!"

"Great tempo and approach. I love the conversational style of learning." 


"What I appreciate from the course — beyond how to do a one-on-one — are the tips and tricks to make them better."

"Love the tempo and micro-learning videos. It makes this training manageable."

Of the course participants surveyed...

100% felt prepared to very prepared to implement one-on-ones with their team

80% said they were likely to very likely to recommend the course to their colleagues

80% said they were very likely to take another course offered by Uptick

75% said the course offers good value for the price

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  • 30+ On-demand video lessons
  • 10+ action-oriented downloadable resources
  • 1 month free Uptick subscription
  • Certificate of completion
Enroll now

On-Demand + Coaching


  • Everything in the On-Demand Package +
  • A 1 hour, private coaching call with either Chris or Michael
  • 3 month free Uptick subscription
  • Certificate of completion
Enroll now

Collaborative Cohort


  • Everything in the On-Demand+ package
  • 5 Group Cohort Calls
  • 3 additional Private Coaching Calls
  • Access to private Slack community
  • Certificate of completion
Learn more


Is there a discount for current Uptick users?

If you are a current Uptick user on our Standard or Enterprise level plans, you can enroll in the On-Demand program for free. To learn how, please send an email to

Are there any prerequisites for this course?

There are no prerequisites for this course — anyone who is interested in having productive one-on-ones with their team is able to enroll.

How can I get this course paid for?

Teams get better when their leader gets better, most companies and organizations have budgets set aside for leadership development and training. Use this script to get approval to expense “The Next Level One-on-Ones Course” as a leadership development and training expense.

Who is teaching the course?

This course is taught by Uptick Co-founders, Chris Zaugg and Michael Probert. Chris has over three decades worth of experience building and managing teams and is passionate about establishing and maintaining trusting relationships with his team members — and helping others do the same. Michael brings his experience being both a team lead and individual contributor, to give thought-provoking insights and observations from both perspectives. 

What is included in the course?

Included in the On-Demand program is:
  • Instant access to 6 video modules (30+ videos total)
  • Instant access to 12 action-oriented resources
  • Direct Access to Chris and Michael for coaching and feedback
  • A 1 month, Standard Plan subscription to Uptick for you and up to 4 of your team members
  • Certificate of completion

Included in the On-Demand + Coaching program is:

  • Instant access to 6 video modules (30+ videos total)
  • Instant access to 12 action-oriented resources
  • Direct Access to Chris and Michael for coaching and feedback
  • A 1 hour, Private Coaching Call with either Chris or Michael
  • A 3 month, Standard Plan subscription to Uptick for you and up to 4 of your team members
  • Certificate of completion

Included in the Collaborative Cohort program is:

  • Access to 6 video modules (30+ videos total)
  • Access to 12 action-oriented resources
  • Direct Access to Chris and Michael for coaching and feedback
  • 4 , 30 minute Private Coaching Calls with either Chris or Michael
  • 5 Group Cohort Calls
  • Access to our private Slack community
  • A 3 month, Standard Plan subscription to Uptick for you and up to 4 of your team members
  • Certificate of completion

What does "you'll get direct access to Chris and Michael for coaching and feedback" mean?

If you enroll in the On-Demand program, this means you'll be able to chat with Michael and Chris directly from the course during "Office Hours". Feel free to ask them any questions you have about the material, for specific advice or help with navigating the course.

If you enroll in the On-Demand + Coaching program, you'll schedule a Private Coaching Call with Chris or Michael, where you'll be able to dive deep into the challenges you're facing on your team, and receive specific feedback and advice tailored to your situation.

If you enroll in the Collaborative Cohort program, in addition to 4, 30 minute Private Coaching Calls, you'll also have 4 Group Cohort Calls where you can share and learn from the experiences, challenges and successes of other Cohort members. You'll also receive access to our private Slack community. 

Where can I learn more about the Collaborative Cohort program?

You can learn more about our cohort style course here

What's your refund policy?

We have a "30 Day Give it Your All Guarantee". If you complete the course and aren’t able to generate results with your team that you’re looking for, we want you to write us for a refund. We’re 100% confident that you’re going to dramatically change the sentiment on your team and have a more engaged, higher performing team as a result of this course.